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Service & support

Uptime is the product

A coder that stops takes the line with it. Installation, preventive maintenance and annual contracts are delivered by our own engineers, not subcontracted.

Installation & commissioning

Line survey, mechanical integration, bracket fabrication and first-article approval.

PLACEHOLDER — replace from the admin panel. Describe the site survey, conveyor and bracket work, integration with existing PLC or sensors, and the sign-off process.

  • Pre-installation line survey
  • Bracket and guarding fabrication
  • Sensor and encoder integration
  • First-article code approval

Annual maintenance contracts

Comprehensive and non-comprehensive AMC with defined response times and scheduled preventive visits.

PLACEHOLDER — replace from the admin panel. Set out AMC tiers, what each covers, response-time commitments and the escalation path.

  • Comprehensive and labour-only tiers
  • Committed response times
  • Scheduled preventive visits
  • Priority spares allocation

Breakdown & emergency support

Engineer dispatch across Ghaziabad, Noida, Delhi NCR and western Uttar Pradesh.

PLACEHOLDER — replace from the admin panel. State the helpdesk number, coverage hours, the geography served and typical on-site response.

  • Telephone diagnosis first
  • Engineer dispatch on confirmation
  • Loan units for AMC customers
  • Root-cause report after closure

Preventive maintenance

Scheduled filter, pump and printhead servicing to keep print quality inside tolerance.

PLACEHOLDER — replace from the admin panel. Describe the service checklist, intervals by running hours, and the report issued after each visit.

  • Interval based on running hours
  • Full printhead service
  • Viscosity and pressure verification
  • Written service report

Operator training

On-line training in Hindi and English so shift operators handle routine coding independently.

PLACEHOLDER — replace from the admin panel. Outline session length, group size, the topics covered and any refresher schedule.

  • Message creation and editing
  • Daily start-up and shutdown
  • Basic fault recognition
  • Consumable handling and safety

Consumable supply & logistics

Scheduled ink, solvent and ribbon replenishment against your consumption rate.

PLACEHOLDER — replace from the admin panel. Explain how replenishment schedules are agreed and the lead time for custom-slit ribbon.

  • Consumption-based scheduling
  • Custom ribbon slitting
  • Batch traceability records
  • Safety data sheets with every consignment

Coverage

Engineers within reach of your plant

Based in Ghaziabad, covering Delhi NCR, Noida, Faridabad and western Uttar Pradesh. Service helpdesk: 24 × 7 for AMC customers

Service, AMC & Support | BatchMark Coding Solutions